Terms and Conditions

Dear users,

Please read the following terms carefully before using our services. Each visit to our site, as well as each purchase, means that you have read these terms and agree to them in full. If they are unacceptable to you, please do not use this application.

General terms

We do not guarantee that the materials and services on this site are appropriate or available for use outside the Republic of Macedonia, and access from an area where their content is illegal is prohibited. No use or export, i.e. import, for the purpose of export of materials or services on this site or any other type of copying or adaptation in violation of applicable laws or regulations, including without limitation the export laws and regulations of Republic of Macedonia. If you decide to access this site outside the Republic of Macedonia, you do so on your own initiative and are considered responsible for compliance with applicable local laws. These terms and conditions are interpreted in accordance with the laws of the Republic of Macedonia and principles for resolving inconsistencies of laws will not be applied.

Exclusive LLC may revise these terms at any time by updating this document. Please visit this page from time to time to review the current terms because they are binding on you as a user. Certain provisions of these terms may be superseded by legal notices and terms only available on certain pages of this site.

User Submitted Materials

The personal data that you forward to the delicato.com.mk site for the purpose of purchasing products is strictly kept and is available only to employees who need it to fulfill their regular work activities. All employees of the company Exclusive LLC are responsible for respecting the principles of privacy protection.

Sending or transmitting to or from this site, any illegal, threatening, abusive, defamatory, pornographic or other material that violates any law is prohibited.

Exclusive LLC on this site does not want to receive confidential or other information from you that it cannot freely dispose of. All materials, information and other communications that you transmit or send to this site will be considered non-confidential and may not be freely disposed of. delicato.com.mk has no obligations towards these announcements. Our employees may copy, disclose, distribute, apply or otherwise use the announcements and all data, images, sounds, text and all materials contained therein for any commercial or non-commercial purposes. Of course, this group does not include your personal data. We do not disclose or forward them to third parties, but only use them to process your orders.

Buy with trust

You do not have to be our registered user to be able to make a purchase on our website.

Cart Contents

An overview of all the products you want to buy is possible at any time. With a simple click иконата за корпата, in the upper right part of the web page, opens a page showing all the products selected for purchase. You can very easily delete products from the basket or, on the contrary, increase their number.

Ordering products from the basket

When you are ready to make a purchase, you only need to click on the button on the page where the basket is locatedПРИФАЌАМ” to make the payment. When you are ready to make a purchase, in the next three steps you need to choose a delivery address, delivery method and payment method. You will then be taken to the checkout page. If you have changed your mind about the purchase and want to change something, you can simply return to the basket page by clicking on the "CONTINUE SHOPPING". Returning the payment section is done by clicking on the cart icon.


Once you have received an order creation confirmation, the order enters processing status. After it is processed and confirmed, it will be sent for delivery.

Delivery time is 5 working days. All orders placed on Friday or during the weekend will be processed on the first following business day. The working hours of our online shop are from Monday to Friday from 9 am to 5 pm.

The courier delivers the package to the delivery address between 8 a.m. and 4 p.m. Please provide a person at the appropriate address to receive the shipment during that period. If the courier does not find you at the address, it is common practice to ask for you at the phone number you entered when creating the order in order to arrange a new delivery date. If he does not find you at the agreed address in the second delivery attempt, he will return the shipment to us. After receiving the shipment, we will contact you to determine the reasons for the non-delivery and arrange a redelivery.


After the courier service delivers the package to you, please check the product и if it has visible damage (torn parts or dents) or the product does not comply with your order, please do not ask us by phone or send us an email with your details (name, surname and phone) at info@delicato.com .mk and state the reasons for which you want to exchange/return the package. Please contact us within 24 hours of receiving the shipment at the latest.

You can exchange the product in agreement with our operators. You ship the replacement product to us via freight at your own expense. After receiving the product, we check whether the product is damaged and then send you a suitable replacement.

Protection of data privacy

In order to successfully process orders, we need the orderer's first and last name, home address, email address and phone number. With the help of the mentioned data, we can deliver the desired products, as well as inform the buyers about the current status of the order.

On behalf of the company Exklusiv DOO dooel we undertake to protect the privacy of all our customers. We collect only the necessary basic data for buyers (users) and data necessary for work and informing users in accordance with good business practices and in order to provide quality service. We give buyers a choice, including the ability to decide whether or not they want to unsubscribe from the mailing list. All customer/user data is strictly stored and available only to employees who need it to perform their regular work activities. All employees of the company Exclusive LLC are responsible for respecting the principles of privacy protection.